(c) IuMeet 2024 by Iumob S.r.l - Via Comelico, 3, 20135 Milano, Italia.
How can I sign up/access the site?
To sign up to the Site you must first fill out the registration form, entering your data, for
example email and password, and then accept the appropriate Privacy Policy and the Terms and
Conditions. After registering, you will receive a confirmation email, you will then need to click on
the link to confirm your registration (if you do not receive the confirmation email, we advise you
to check the spam box of your e-mail account).
To create your profile faster, you can register with your Google account by clicking on the "Continue with Google" button. You will only then enter the missing data.
If you are a registered user, to access our Site you must enter your login details, namely your username or email address and password. If you used Google login to register, you can use the same button to login to the site.
Why do I have to verify my email address?
To access the service, you must use a valid email address to which you frequently log in to check
your messages. We conduct these checks to ensure that all our customers are verified, thus
maintaining a high standard of service. Additionally, you may receive important communications from
the system regarding your account or from other users in our community who interact with your
profile.
Don't worry, you won't receive too many emails, only those necessary to optimize your experience.
How to verify your email address:
To verify your email address, click the link you received in the welcome email.
If you do not find the email in your inbox, we recommend checking your Spam folder. If it is not in
your Spam folder either, you can request it to be resent by returning to the site and entering a
different email address in the field that appears in the verification message.
This procedure can only be carried out once.
What to do if an 'invalid email address' alert appears:
If you see a message of this type, you may have mistakenly entered an incorrect address. However,
you have the option to change your email address directly from the field in the warning message that
appears on the site and request a new welcome email.
This procedure can only be carried out once.
For any queries or further assistance, please contact customer service at
customercare.it@iumeet.com
.
What is the difference between FREE Profile (Standard Membership) and Premium Profile (Full Subscription)?
The Standard Subscription (FREE Profile) allows you to register a profile for free and use the standard functionalities of the site.
A Full Subscription (PREMIUM profile, against the subscription payment) allows you to access all the Premium dedicated features of the site.
Paying users can send messages, view all search results, send unlimited likes and manage notifications.
How many times can I acquire a trial subscription (Promo)?
You can acquire a trial subscription only once.
What happens if I deactivate my Premium subscription?
Once the subscription has been deactivated, no further amounts will be charged via the payment method you have chosen.
You will continue to be a premium user until the end of the paid period. You could still add Credit packages.
How many messages can I send?
The Standard Membership (Free Profile) has limited messages.
With the Full Subscription (Premium Profile) the number of messages depends on the number of credits included
on the subscription plan purchased. You can increase the number of messages available at any time
by purchasing additional credit packages. For more details view the "Chat" section of this FAQ.
Exiting the site
To exit the site, click on your image
in the top right of the page to view the profile, then click on the "Leave" button.
What prices and subscription plans do you offer?
The types of Subscription available for purchase via credit and /or debit card with automatic renewal are as follows:
Prices and types of subscription may vary depending on current promotions. You can view more details directly in the Terms and Conditions of the service.
How can I become a Premium user?
To become a Premium user, click on the "Become Premium" button on your profile page or click on the
different promotion pages that you will be presented with while browsing.
Can I change my already-purchased subscription plan?
A subscription plan cannot be changed until it expires, as indicated in our
Terms and Conditions.
What can I do if I purchased the wrong package?
You can choose the right package for you by checking all the information regarding the amount to be paid and the
automatic renewal terms that you will be given on the payment page or in the Terms and Conditions of
the service. We are unable to modify the package purchased with another, as indicated in our Terms
and Conditions of the service. Therefore, please read carefully the description of the package you
want to buy before confirming the purchase.
How long will it take before I am charged and my account is activated?
The Premium Profile account will be activated immediately after the payment is processed. The amount
will be charged after purchase.
If payment is made by credit or debit card, the method of payment can be via a single payment for the entire amount or for a portion thereof through multiple payments until the total amount of the purchased subscription is paid off.
What happens after paying?
Once the payment is made, your registration will be updated, and your subscription period will begin.
The receipt of your order will be uploaded to your profile.
How can I see the charges on my credit card statement?
The charges for the subscription plan or other packages purchased on the Site will be visible on your
credit or debit card statement with the wording that it was communicated to you during the purchase process
or found in the payment receipts uploaded on the site in the Payments section or, from the payment service
provider used to collect the relative amount. In case of payment with credit or debit card,
the method of payment can be via a single payment for the entire amount or for a portion thereof through multiple payments until the total amount of the
purchased subscription is paid off.
For more details, please consult the appropriate section of the
Terms and Conditions .
Please bear in mind that sometimes the debit times shown on the statement may not coincide with the times of purchases made on the site, this discrepancy is due solely to technical reasons, related to the location of the bank's server managing the transaction.
If you encounter any kind of problem with the subscription, discrepancies with charges or seek clarifications, please contact customer care at customercare.it@iumeet.com. Our operators will immediately handle your request.
To speed up the solving of problems related to your payments, before contacting your bank we invite you to contact our customer care, at customercare.it@iumeet.com.
How can I check the charges for purchases made with Apple Pay?
Charges for packages purchased on the site will be visible directly in the Wallet app installed on your Apple device,
as well as on the credit or debit card statement associated with Apple Pay, with the description
provided in the payment receipt found in your profile.
If you encounter any issues with purchases, discrepancies with charges, or need clarification about a transaction,
please contact us at our email address customercare.it@iumeet.com.
How can I check the charges in my PayPal account?
The charges for the packages purchased will be visible on your PayPal account, reflecting the wording
communicated in the payment receipt found in your profile.
If you encounter any kind of problem with the purchases, discrepancies with charges or seek clarifications
regarding a transaction, please contact customer care at customercare.it@iumeet.com.
How can I check the charges for purchases made with Google Pay?
Charges for packages purchased on the site will be visible directly on the credit or debit card statement associated with Google Pay,
with the description provided in the payment receipt found in your profile.
If you encounter any issues with your purchases, discrepancies with charges, or require clarification
regarding a transaction, contact customer care at customercare.it@iumeet.com.
How can I manage the payment methods registered in the Site?
If you’ve purchased by card, you can decide to change your payment method by entering another card directly from our website.
If you’ve paid with PayPal, to change the payment methods associated with your account, you will need to go directly to your PayPal account.
If you’ve paid with Apple Pay, to change the payment methods associated with your account, you will need to access the Wallet app installed on your Apple device.
If you paid with Google Pay, to change the payment methods associated with your account,
you will need to go to the Google Wallet site in the "Payment methods" section.
If the payment method you’re using is not available, the system will automatically prompt you to try another payment method supported by the system.
We remind you that under no circumstances will our company display and store such data, as these are managed directly via a secure connection, in compliance with PCI compliant rules, by the chosen bank.
How can I keep track of payments made on the site?
For each purchase you make on the site, which is a subscription or a package of credits, a receipt will be generated with a summary of the product purchased.
Receipts will always be available for viewing or downloading and stored in the Payments section of your profile until you decide to deactivate it.
To view payment receipts, you will need to:
Go to your Profile by clicking on your picture in the top right (or avatar if you have not entered a picture);
Click on the Payments section;
You will then see a page containing your receipts.
Why was my credit or debit card not accepted?
There are many reasons why the
payment may be rejected by your card issuer. The most common are:
We advise you to make sure the details are correct and your card has sufficient funds. If your card is not enabled for online purchases, we advise you to add another.
Why did my PayPal transaction fail?
If you tried to purchase by choosing PayPal as the preferred payment method and the transaction failed, there are several reasons why the payment may have been refused.
In both cases, we recommend that you go to your PayPal account and check the payment method/s associated with your account and check if there are any related-account communications by PayPal.
If you require further assistance, please contact us by writing an email to customercare.it@iumeet.com.
Why did the transaction with Apple Pay fail?
If you attempted to make a purchase using Apple Pay and the transaction didn’t go through,
the issue may be related to the payment method linked to Apple Pay.
Common reasons include:
We recommend checking that your card has sufficient funds and is enabled for online transactions. You can also choose to pay with a different card saved in your Apple Wallet. To do so, tap the “Next” button or the “Expand menu” button next to the default card.
If you need further assistance, please contact us at customercare.it@iumeet.com.
Why did the transaction with Google Pay fail?
If you attempted to make a purchase using Google Pay and the transaction didn’t go through, the issue may be related to different reasons.
Common reasons include:
We recommend checking that there are no issues with your Google account, and your card has sufficient funds and is enabled for online transactions. You can also try removing the payment method from your Google Account and add it back again, or choose to pay with a different card saved in your Google Wallet.
If you cannot resolve the problem by following this guide, please contact us at customercare.it@iumeet.com.
What should I do if my account has not been activated?
If your
account has not been activated, problems may have occurred during the payment phase. Please contact
us at customercare.it@iumeet.com.
How can I renew my subscription?
We use an automatic renewal policy.
This means that once the subscription period has expired, for greater convenience, your Premium
membership will be automatically renewed. The subscription will be renewed automatically only upon
expiry of the current period and not before. If you do not want your subscription to be renewed
automatically, you can cancel the automatic renewal at any time before the due date. For more
information please consult our Terms and
Conditions.
Accepted payment methods
Credit or debit card payments
We use leading payment institutes to provide a secure system, and accept all credit and debit cards. To make your data as secure as possible, we do not store any card information on our servers. To pay with credit or debit card, you just need to insert your card details and authorise the payment based on the method provided by your bank. Once paid, your membership will be updated immediately, and your subscription period will begin. Access to all the features included in your subscription plan is confirmation that we have received the payment (or a part thereof).
You can also use alternative payment methods, which you will find in the Terms and Conditions.
Payments with PayPal
We use PayPal as an alternative way of payment. All transactions made using this method will be completely safe as they are managed directly by PayPal.
To purchase using PayPal, once you’ve selected your preferred payment method, you will be redirected to PayPal’s website or application. You will be asked to login using your credentials associated with your PayPal account and at this point, you can then send the payment of the previously chosen product.
Through PayPal, you can only purchase packages of credits or messages. These packages do not include automatic renewal and do not expire.
You can also use other alternative payment methods, which you can find on Terms and Conditions.
Payments with Apple Pay
We offer various payments methods on our site, and if you have an Apple device, you can pay using Apple Pay. To pay via Apple Pay, select the Apple Pay button duringthe purchase process. Enter any information requested by Apple, such as billing, shipping, and contact details. You will then need to confirm the payment using your Apple ID, Face ID, Touch ID, or by entering a code (the payment confirmation method may vary depending on your device). Once the payment is confirmed, the product you selected will be added to your account and will be immediately available for use. With Apple Pay, you can only purchase credit or messages packages. These packages do not include automatic renewal and do not expire.
You can also use alternative payment methods, which can be found in the Terms and Conditions.
Payments with Google Pay
If you have a Google account and at least one payment method saved in your Google Wallet, you can pay using Google Pay.
To pay via Google Pay, select the 'Buy with GPay' button during the purchase process.
Choose one of the payment methods saved in your Google Wallet that you want to use.
At this point, you can simply click the button to confirm the purchase.
Once the payment is confirmed, the product you selected will be added to your account and will be immediately available for use.
With Google Pay, you can only purchase credit or messages packages. These packages do not include automatic renewal and do not expire.
What happens once my subscription is deactivated?
Once the Premium
subscription is deactivated, you will no longer be charged. You will be able to use all the features
reserved for premium users until the paid subscription period expires. You could still add Credit packages.
How can I deactivate my subscription?
If you deactivate your subscription, you will still be able to use the subscription already paid for.
You will simply block any renewal (depending on the type of subscription purchased).
You can deactivate the service subscription directly from your profile:
For more information please refer to the Terms and Conditions.
How can I deactivate my profile?
We remind you that by deactivating the profile, all your photos and personal information uploaded to
the site will no longer be available to other users, and you will not be able to use the contacts
present on the Site.
If you decide to deactivate your profile, follow the steps below:
Once the profile has been deactivated, it cannot be re-activated.
How can I add photos to my profile?
To add new personal photos to your profile, click on the image in the top right of each page of the
Site and then on "Manage Photos". Click on the button to add the photo, choosing the photo directly
from the gallery or taking a new photo.
How can I change the profile photo?
From the section "Manage Photos" you can change the photo to associate with your profile using the
button on the left. We remind you that only users who have uploaded their own photo as a profile
picture will be visible in the search results.
What size should my photo be?
You can easily upload multiple photos to
the profile, whatever their format. We remind you that images must not be smaller than 1080 pixels
or larger than 10mb in size. Images larger or smaller than the above, and blurred photos, may be
automatically rejected.
Why was my photo rejected?
If a photo does not meet the following requirements it will be automatically rejected by our automated
management systems.
You should not:
How can I delete a photo?
To delete personal photos uploaded to the profile, click on your image in the top right of each page
of the Site and then on "Manage Photos". From this section, delete photos by clicking on the
appropriate icon. We remind you that the photo that has been chosen as the profile image cannot be
deleted. If you want to change it you can set another photo by choosing it from the images already
uploaded to the site or uploading a new one.
What technical problems can occur when uploading a photo?
Problems occurring while uploading photos may be due to:
- Inadequate photo size and/or format.
You can easily upload images in the following formats: jpeg, png. The size limits applied are: not
less than 1080 pixels and not more than 10mb;
- Your Internet browser does not work properly.
Check your Internet connection and make sure you are using the latest browser version, or try using
a different one.
- The camera or gallery apps do not have permission to upload photos to the
site. If you use an Android device simply authorise the apps by going to settings, choosing "apps"
from the menu, choosing the browser you are using from the various apps. Click on the
"authorisations" item and then authorise the camera and memory. If you are using an Iphone device,
to authorise the app simply click on settings, search for the browser you are using and authorise it
to access the photos. If you are using a device other than those mentioned or something is not clear
in the guide, you can contact customer care at
customercare.it@iumeet.com to get more
information or technical support.
How can I change the information in my Profile?
Your profile provides additional information about you to help you find partners more
easily.
Click on your image in the top right of the page and then on "Edit Profile" to add
your personal information, such as:
How can I change my password?
If you want to change your password:
Click on your image in the top right of any page on the Site and then on "Change Password";
Enter the current password and the new one, confirm your new password in the "Repeat Password" field and click on the "Change Password" button.
How can I retrieve my password?
On the homepage of the Site, click on the "Login" button and under the login fields click on the
"Forgotten your password?" Enter the email address you used to sign up.
You will receive an email box with the procedure used to reset and set a new password.
If you do not receive the e-mail containing the information to retrive the password, we advise you to check the spam box of your e-mail account, to make sure it has not ended up as spam. If it has ended up in the spam box, please click on the email received and mark it as NOT spam, so that any further communications from the Site do not end up in the wrong inbox.
If you are still having problems changing your password, contact customer care by sending an email to customercare.it@iumeet.com, an operator will handle your request for assistance.
Radar Section
From here you can have an overview of all the user profiles near you and a summary of the main profiling information, including photo previews. By scrolling down the page other profiles will gradually appear. You can choose to view more details of a profile that has particularly impressed you by clicking on the preview, giving you access to the user's personal page.
Match section
In the "Match" section you will be offered photos of users near you and be given the opportunity to express your preferences based on the initial impact of the photo. You will be able to choose whether to put a like by clicking on the heart icon and notifying your interest to the user, or clicking on the "x" icon, preventing that profile from being replayed in the future. If you wish to contact that user right away, just click on the messaging icon.
How do you get a match?
A match is a mutual like between two users. If you express a preference about a user, and that user
expresses a preference about you, you will see in the notifications section the mutual match and
compatibility of your profiles.
How can I change user search criteria to find profiles that are more akin to me?
You can decide to fine-tune your profile search by clicking on the search settings on both the
"Radar" and "Match" pages. You can change for example the age range, area etc.
Chat
How do I send a chat message to a user?
You can contact a user by
sending him/her a message via different Site pages.
1. From the "Radar" page: click on the
"chat" icon in the preview of a user's profile. Type your message in the corresponding field and
click on "Send";
2. From the profile of the person you like: click on the "Chat" button and
type in your message;
3. Click on the chat icon in the menu bar: you will see active chats, and
be able to manage them, replying or deleting them.
How can I tell if I have a new message to read?
If you receive a new
message you will see a red dot on the chat icon.
How many messages can I send?
The number of messages you can send depends on your subscription type. If you have a Free profile,
you have a limited number of messages available, which you can increase at any time by subscribing to one of the offers presented to you.
If you have purchased a subscription, the number of messages you can send depends on the number of available credits,
which may vary based on the type of subscription selected. At any time, you can increase the number of available credits
by purchasing additional packages.
If you have purchased credit-only packages, the number of messages you can send depends on the type of package selected.
All prices and the corresponding credit amounts can be found on the page shown during the purchase process.
We recommend carefully verifying that the amount is the one you desire before proceeding with the purchase.
You can check your available credits at the top of the website, indicated by the relevant icon or in your profile.
What are credits and how do they work?
Credits give you the chance to send more messages in the chat section, and thus to be more active.
From the On-Demand Section it will be possible to view the different purchasable offers of packages of credits.
If you decide to purchase an additional package of credits, the increase will be visible at the top of the site marked by the token icon.
You can check your credit position from all Site pages. The corresponding number of credits will go down as they are consumed.
How can I purchase a credit package?
You can purchase a credit package by clicking on the icon at the top of the site and selecting one of the packages based on your needs.
Please note that every day, upon your first login, you will receive a number of gifted credits based on your subscription type.
Do the Credits expire?
You can use your credits throughout the membership period. Credits not used during the period of validity
of the profile will be lost, and are not cumulable, transferable or refundable.
The gift credits received with the first daily log in will expire at the end of the day.
How long are my messages kept?
All messages are kept in your history. For technical reasons, however, and to make the chat smoother
and more usable, after a certain number of days older messages may be historicised, especially in
chats having a large number of messages. This is to allow better and more efficient chat
use.
How can I view the profile of the user I'm chatting with?
To view the profile of a user you are chatting with, simply click on the username that appears in the
chat window.
How can I delete chats?
To delete chats, simply click on the "x" symbol next to the chat you wish to delete.
Favourites
From the "Favourites" page you can view the users marked as your favourites in order to find them more easily on the Site.
How can I add/remove a user from the "favourites" list?
In a user's profile next to his/her name you will find a star icon; by clicking on it you will mark
that user as "Favourite". The star will light up to show that your preference has been saved. To
remove a user from the list of favourites, simply click on the star icon again; once it is turned
off, the user has been removed from the favourites.
Notifications
The Notifications Page is organised in such a way that all activities of other users in your profile can easily be seen, and you can keep track of them without losing an important notification. Here you can see and manage various requests, such as:
If you wish to request a refund, you must send an email with your request directly to customer care
at customercare.it@iumeet.com.
Once submitted, the request will be handled by our operators, carrying out relative checks and
replying via email.
Please include the following information in your request:
Your email address registered on service
The date and the amount of the transaction
If you’ve purchased with credit card
If you’ve purchased with PayPal:
If you’ve purchased with Apple Pay:
If you’ve purchased with Google Pay:
Reason for the request
This information is essential to allow our operators to process your request as soon as possible.
Please bear in mind, before making a refund request, that no refunds are permitted for credit package purchases.
Advice on secure online meetings
We strive to make online dating a fun
experience for all our members. We strive to provide a high level of privacy and security on our
website. Although you can trust the overwhelming majority of people, you must always be aware of the
possible online presence of fraudsters, liars and scammers. There have been cases where online
dating services have been used for improper purposes. For example, some users sign up for the Site,
but they are not actually looking for partners. They use your personal data to send unwanted
advertising or ask for money (actions known as "scams" or fraud). To protect you from unwanted
contacts, we have compiled a list of suggestions to help you stay safe.
Trust your instinct. If
at any time you feel insecure or uncomfortable, for your safety and protection, keep your distance.
Beware of those who seem too good or perfect to be true. Start communicating with other users
exclusively through this dating site, pay attention to any strange behaviour or inconsistencies in
their profile, conversations or actions. The person on the other end may not be who or what he/she
claims to be.
Do not provide personal information too soon. Never provide your first name,
surname, home address, phone number or other sensitive personal information if you do not know who
you are dealing with. This Site works using a chat system in which none of your personal information
online will be made available to other members. Use only our internal messaging system; take your
time to get to know people better and develop a relationship of trust.
Be careful. Some take
advantage of people looking for fun by sending them a friend request and trying to get information
through illegal advertising or redirecting them to other paid sites, or making requests for credit
card data or cash.
Sharing your computer with other people
Make sure no one else can
access your personal e-mail messages and obtain access data to our Sites. This is the only way your
profile could be read by other people. If you use a public computer, we strongly advise you to
follow these rules:
Exit our site (click on "Leave") and any mail account or provider before
leaving the workplace or public computer. Use "Incognito" mode (private browsing). While browsing
incognito, the web pages you open and the files you download will not be recorded in the browsing
and download histories. After closing all the incognito windows you have opened, all cookies will be
deleted. You can use the following keyboard shortcuts to access the browser's "Incognito" mode:
Mozilla Firefox - Ctrl + Shift + P
Opera - Ctrl + Shift + N
Google Chrome - Ctrl + Shift +
N
Remember that browsing history and information about your account are stored in browser
cookies. We recommend you delete all cookies after browsing the site.
How to successfully meet other singles
There is no secret to
succeeding with online dating: you just have to be yourself, be active, send likes to members you
like, send messages and chat with like-minded people. We advise you to add new photographs
regularly, update your profile details frequently, use instant messaging features, access the site
as often as possible and try to get to know as many members as possible. The most important thing is
to be honest, positive and patient in everything you do on the site.
How do I log in to my profile via a mobile device?
Simply connect from
your device to www.iumeet.com,
enter your login details and voilà: Iumeet is now available in the palm of your hand! Once
you access the Iumeet mobile site, you can take advantage of all the features available in the web
version. What is more, you can access Iumeet’s mobile site using the same login information as
the web version of the Site.
Do I need to register again to use the service on a mobile
device?
No, it is not necessary to register again. You can use the same
login information as you use for the Iumeet website: you don't need to create another
account.
Can I use all the features on the mobile site too?
Yes, of course. You can use all the features of the website on your mobile too whenever you want.
All you have to do is type in www.iumeet.com in
your browser's address bar.